Can I still return items if they are worn, damaged, or have the tags removed?
1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out.
3. If you receive a damaged/defective item, please contact Customer Service within 24 hours of receipt.
How will I get my refund？
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your SHEIN Wallet or the original payment account as per your request.
Note: The original shipping fee and shipping guarantee are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.